Writer and strategist

I'm an experienced technical writer, content designer, and strategist, creating:

• customer-facing platforms and apps
• developer APIs
• internal processes
• training materials

I have strength in:

• documentation
• UX design
• UI microcopy
• accessibility
• diagrams
• style guides
• strategy
• information architecture
• digital transformation
• service design, workflow, and ways of working

I strive for accessible, clear, and concise content.

Content developer

My development experience gives me powerful techniques to structure information in a meaningful way for customers.

I've designed, coded, and written for content systems. I cover areas like APIs, proprietary application help, media assets, training, project artefacts, compliance documentation, and best practice guides.

My products successfully helped users with relevant searches and analytics, versatile structure, and enabled SMEs (not just specialist technical writers) to draft consistently-formatted, semantic content.

I devised style guides, created standards, training, and mentored and assisted others with UX and presentation. I edit and review kindly.

Examples of content

Most of my work is held in protected systems. These are public:

• Anapedia > Build pages and apps
• w3pedia.com > Flyerlink API
• This webite is an example wiki-like content system I wrote from scratch. Here's a style book for it
• Surge patches

Content strategy articles

I write about content, bringing togther technical writing, UX design, digital transformation, and technology.

• You want to replace writers with AI? explains how content writers write better documentation than AI.
• Do you need documentation? explores the role of documentation to fill gaps in UX design.
• Tame your taxonomy sidebar covers visible and invisible taxononmies.